Right of Withdrawal

This English translation is provided for your convenience only. Only the German version is legally binding. Read the binding German version.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons. The period is fourteen days from the day on which you or a third party named by you took possession of the goods; for recurring deliveries (subscription) from receipt of the first goods.

Exercise. To exercise the right you must inform us (MINTU OG, Handwerkstraße 8, 9500 Villach, office@mintu.shop, +43 650 740 9358) by a clear statement (e.g. letter or email). You may use the model withdrawal form below, but this is not mandatory. Timely dispatch suffices to meet the deadline.

Consequences. We refund all payments received including delivery costs (except extra costs of a more expensive delivery type chosen by you) without undue delay, at the latest within fourteen days of receiving your withdrawal, via the same means of payment. We may withhold the refund until the goods are returned or proof of return is provided. You must return the goods without undue delay, at the latest within fourteen days, and bear the direct return costs. Compensation for loss of value only for handling beyond what is necessary to inspect the goods.

Lapse for sealed goods (food supplements). The right of withdrawal does not exist, or lapses early, for sealed goods that are unsuitable for return for health or hygiene reasons once their seal has been removed after delivery.

Voluntary return. Independently of the statutory withdrawal, we offer a voluntary 30-day return for unopened, originally packaged goods as a goodwill gesture.

Model withdrawal form. To: MINTU OG, Handwerkstraße 8, 9500 Villach, office@mintu.shop — I/we hereby withdraw from the contract for the purchase of the following goods: ____ — Ordered on / received on: ____ — Name: ____ — Address: ____ — Date: ____ — Signature (only if on paper): ____