Terms of service

Note on legal validity: Only the German version of this document is legally binding. This English translation is provided for convenience and better understanding only and has no legal effect. Read the legally binding German version here.

GENERAL TERMS AND CONDITIONS (AGB)
Last updated: July 3, 2026

OVERVIEW
This website is operated by MINTU OG (hereinafter “MINTU”, “we”, “us” or “our”). The MINTU brand stands for “My Innovative Nutrition To be Unique”. You can find the complete company details (address, company register number, VAT identification number and authority to represent) in our legal notice at mintu.shop/pages/en-imprint.
MINTU offers this website, including all information, tools and services available on this site, to you, the user, on condition that you accept all terms, policies and notices stated here.
By visiting our website and/or purchasing a product from us, you make use of our “Service” and agree to be bound by the following General Terms and Conditions (“GTC”, “Terms”), including the additional terms and policies referred to herein and/or available via hyperlink. These General Terms and Conditions apply to all users of the website, including but not limited to users who are browsers, vendors, customers, merchants and/or content creators.
Please read these General Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to these General Terms and Conditions. If you do not agree to all the terms of this agreement, you may not access the website or use its services. If these General Terms and Conditions are considered an offer, acceptance is expressly limited to these terms.
Any new features or tools added to the current shop are also subject to the General Terms and Conditions. You can view the most current version of the General Terms and Conditions on this page at any time. We reserve the right to change or replace parts of these General Terms and Conditions by publishing updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the publication of changes constitutes acceptance of those changes.
Insofar as individual provisions of these Terms deviate from mandatory statutory provisions with regard to consumers within the meaning of the Austrian Consumer Protection Act (KSchG), the mandatory statutory provisions take precedence; statutory consumer rights remain unaffected.
Our shop is hosted by Shopify Inc. Shopify provides us with an online e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE SHOP TERMS
By agreeing to these General Terms and Conditions, you represent that you are of legal age (in Austria, on completion of your 18th year of life) or that you are of legal age and have given us your consent to allow minor dependants to use this website. You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any applicable laws (including but not limited to copyright law). You may not transmit any viruses, worms or destructive code. A breach of these terms will result in the immediate termination of your services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse the Service at any time and for any reason. You understand that your content (with the exception of credit card information) may be transmitted unencrypted and may (a) involve transmissions over various networks and (b) involve changes in order to conform to the technical requirements of networks or devices. Credit card information is always encrypted when transmitted over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or contact information on the website through which the Service is provided, without our express written permission. The headings used in this agreement are for convenience only and will not limit or otherwise affect these terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information provided on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, more complete or more current sources of information. Any reliance on the material on this website is at your own risk. This website may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to change the content of this website at any time, but we are under no obligation to update information on our website. You agree that it is your responsibility to monitor changes to our website. Statutory warranty and consumer rights remain unaffected by this.

SECTION 4 – CHANGES TO THE SERVICE AND TO PRICES
The prices for our products may change without prior notice. For orders already confirmed by us, the price displayed at the time of the order applies; subsequent price changes have no effect on it. We reserve the right to change or discontinue the Service (or parts or content of it) at any time without prior notice. We are not liable to you or to third parties for any changes, price changes, suspensions or discontinuation of the Service; mandatory statutory claims remain unaffected.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available only online through the website. These products or services may have limited quantities and are subject to exchange or return only in accordance with our return and shipping terms at mintu.shop/pages/en-shipping as well as the statutory right of withdrawal (see Section 21). We have made every effort to display the colors and images of our products that appear in the shop as accurately as possible. However, we cannot guarantee that the display of any color on your screen is accurate. We reserve the right to restrict the sale of our products or services to any person, geographic region or jurisdiction, but we are under no obligation to do so. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of the products or services we offer. All descriptions of products or product prices are subject to change at any time without prior notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this website is void where prohibited. Statutory warranty rights remain unaffected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or delivery address. If we make a change to or cancel an order, we may attempt to notify you via the email address and/or billing address/telephone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgment, are placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made in our shop. You agree to promptly update your account and other information, including your email address and your payment details, so that we can complete your transactions and contact you when necessary.
You can find further details in our return and shipping terms at mintu.shop/pages/en-shipping.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we have no control and no influence. You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement. We assume no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms under which tools are provided by the respective third-party providers. We may also offer new services and features through the website in the future (including the introduction of new tools and resources). Such new features and/or services are also subject to these General Terms and Conditions.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available through our Service may include materials from third parties. Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we give no warranty and assume no liability or responsibility for any third-party materials, products or services. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions in connection with third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example competition entries) or without a request from us you send creative ideas, suggestions, plans or other materials, whether online, by email, by post or otherwise (collectively “comments”), you agree that we may at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that violates any party’s intellectual property or these General Terms and Conditions. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality rights or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, and will not contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the shop is governed by our privacy policy. You can find it at mintu.shop/pages/en-privacy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our website or in the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, product shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have placed your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation pricing information, except as required by law. No specified update date given in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set out in the General Terms and Conditions, you are prohibited from using the website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, Union, federal or provincial regulations, rules, laws or ordinances; (d) to infringe upon or misuse our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate, whether based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites or the internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, either express or implied.
Notwithstanding the foregoing provisions, mandatory statutory liability remains unaffected: we are liable without limitation for intent and gross negligence, for culpable injury to life, body or health, under the Product Liability Act as well as under other mandatory statutory provisions. In the case of slightly negligent breach of material contractual obligations (obligations whose fulfillment makes the proper performance of the contract possible in the first place), our liability is limited to the damage typical for this type of contract and foreseeable. Mandatory rights of consumers under the Austrian Consumer Protection Act (KSchG) as well as the statutory warranty remain unaffected by the limitations in this section. Insofar as our liability is excluded or limited according to the above principles, this also applies to the personal liability of our governing bodies, legal representatives, employees, vicarious agents and other agents.

SECTION 14 – INDEMNIFICATION
You agree to indemnify MINTU OG and its partners, affiliated companies, associates, officers, agents, contractors, licensors, service providers, subcontractors, suppliers and employees against any third-party claims or demands, including reasonable legal fees, made as a result of or arising out of your breach of these General Terms and Conditions or the documents incorporated therein by reference, or arising out of your violation of any law or the rights of a third party. With regard to consumers within the meaning of the KSchG, this indemnification obligation applies only insofar as the consumer has culpably and unlawfully caused the underlying infringement; mandatory statutory provisions remain unaffected.

SECTION 15 – SEVERABILITY CLAUSE
In the event that any provision of these General Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these General Terms and Conditions. Such severance shall not affect the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These General Terms and Conditions remain in effect unless terminated by you or by us. You may terminate these General Terms and Conditions at any time by notifying us that you no longer wish to use our services, or by ceasing to use our website. If, in our sole judgment, you fail to comply with any term or provision of these General Terms and Conditions, or we reasonably suspect that you have failed to comply, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we may deny you access to our services (or any part thereof). Your mandatory statutory rights remain unaffected.

SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these General Terms and Conditions shall not constitute a waiver of such right or provision. These General Terms and Conditions and any policies or operating rules posted by us on this website or in respect of the Service constitute the entire agreement and understanding between you and us, govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the General Terms and Conditions). Any ambiguities in the interpretation of these General Terms and Conditions shall not be construed against the drafting party.

SECTION 18 – APPLICABLE LAW
These General Terms and Conditions and any separate agreements whereby we provide you with services are governed by Austrian law, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG). The place of performance and, to the extent legally permissible, the place of jurisdiction is Villach, Austria. Mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.

SECTION 19 – CHANGES TO THE GENERAL TERMS AND CONDITIONS
You can view the most current version of the General Terms and Conditions on this page at any time. We reserve the right, at our sole discretion, to change, update or replace parts of these General Terms and Conditions by publishing updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of the website or access to the Service following the publication of changes to these General Terms and Conditions constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION
Questions about these General Terms and Conditions should be addressed to:
MINTU OG
Handwerkstraße 8, 9500 Villach, Austria
Email: office@mintu.shop
Telephone: +43 650 740 9358 (Mon–Fri, 9 a.m.–5 p.m.)
You can find further ways to contact us at mintu.shop/en/policies/contact-information.

SECTION 21 – RIGHT OF WITHDRAWAL FOR CONSUMERS
If you are a consumer, you have a statutory right of withdrawal for contracts concluded at a distance. You can find the complete withdrawal instructions, including the conditions, periods and consequences of withdrawal, the model withdrawal form and the statutory exceptions to the right of withdrawal, at mintu.shop/pages/en-withdrawal. Within the scope of the consumer right of withdrawal, the provisions of the withdrawal instructions take precedence over these General Terms and Conditions. You can find information on returns and shipping at mintu.shop/pages/en-shipping.

SECTION 22 – CONSUMER DISPUTE RESOLUTION
The European Commission discontinued its online dispute resolution platform (ODR platform) on July 20, 2025; a link to this platform is therefore no longer provided. We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.